Helpdesk Ticket Submission Step 1 of 2 50% Let us know who you are(Required) I am a Student I am a Parent I am a Staff Member Student FormWhat do you need help with?(Required)Choose an IssuePassword ResetChromebook/LaptopStudentVUEOxnard Online (Canvas)Google ClassroomWebsite BlockedOtherClick the button below if you need to reset your password or forgot your username Reset your accountPlease describe the issue(Required)Below is an example of the Serial Number we need a picture of to service your device. Please upload a screenshot or picture of the device you are having and issue with Drop files here or Select files Accepted file types: jpg, png, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen. Or provide an image of the model of the device you are having an issue with.If you are having trouble logging in, please remember that your login is the same as your email address WITHOUT the "@oxnardunion.org" Example Username: jsmith1 If your issue is related to grades, please contact your teacher for more information.Please describe the issue(Required)Having trouble logging into Oxnard Online (Canvas)? Here is a tutorial Login into Oxnard Online (Canvas) If you recently transferred schools, enrolled into the district, or had a change made to your schedule, those changes will not appear in Oxnard Online (Canvas) until the following day.Please describe the issue(Required)If applicable, please provide us with a screenshot/picture of the issue you are having. Drop files here or Select files Accepted file types: jpg, png, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen.Please describe the issue(Required)If applicable, please provide us with a screenshot/picture of the issue you are having. Drop files here or Select files Accepted file types: jpg, png, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen.Please describe the issue(Required)Website Blocked URL(Required) Please provide us with the web address (URL) of the site that is blocked.Please provide us with a screenshot/picture of the blocked website.(Required) Drop files here or Select files Accepted file types: jpg, png, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen.Submitting a website does not guarantee it will be unblocked. All submitted websites will be reviewed to ensure they follow our Board Guidelines.Please describe the issue(Required)If applicable, please provide us with a screenshot/picture of the issue you are having. Drop files here or Select files Accepted file types: jpg, png, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen.Parent FormWhat do you need help with?(Required)Choose an IssueParentVUEParentSquareOxnard Online (Canvas) - ObserverGoogle Classroom - GuardianOtherPlease describe the issue(Required)Please describe the issue(Required) Parent/Guardian Observer Account Tutorial Learn how to access your student's account If you need assistance with something else, please fill out the form below.Please describe the issue(Required) Check these resources before you submit a ticket: Learn how to access your Guardian Account as a parentPlease describe the issue(Required)Notice for ParentsThis form is for technology help requests. Please contact your school If you need assistance with class schedules, enrollment status, yearbook orders, attendance or other school related matters.Contact your school Need to enroll your student? To Enroll your student please visit our Enrollment PagePlease describe the issue(Required)Staff FormWhat do you need help with?(Required)Choose an IssueApple DeviceChromebook/Laptop (District Device Only)SynergyOxnard Online (Canvas)Google ClassroomWebsite BlockedEmailDistrict HardwareInternet/NetworkingOtherPlease describe the issue(Required)If applicable, please provide us with a screenshot of the issue you are having. Drop files here or Select files Accepted file types: jpg, png, heic, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen.Please describe the issue(Required)Below is an example of the Serial Number we need a picture of to service your device. Please upload a screenshot or picture of the device you are having and issue with Drop files here or Select files Accepted file types: jpg, png, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen. Or provide an image of the model of the device you are having an issue with.Please describe the issue(Required)Please upload a screenshot of the issue you are having Drop files here or Select files Accepted file types: jpg, png, heic, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen. Need immediate support? Canvas Live Chat Need help setting up your Grade Sync with Synergy? Here is a tutorial Oxnard Online - Synergy Grades Sync Do you want to combine multiple periods into one Canvas course? Here is a tutorial Oxnard Online - Crosslisting Courses Canvas Course URL(Required) Please provide us with your course URL. Example: ouhsd.instructure.com/course/123456Please describe the issue(Required)Please upload a screenshot of the issue you are having Drop files here or Select files Accepted file types: jpg, png, heic, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen.Please describe the issue(Required)Please upload a screenshot of the issue you are having Drop files here or Select files Accepted file types: jpg, png, heic, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen.Please describe the issue(Required)Website Blocked URL(Required) Please provide us with the web address (URL) of the site that is blocked.Please provide us with a screenshot/picture of the blocked website.(Required) Drop files here or Select files Accepted file types: jpg, png, Max. file size: 50 MB, Max. files: 4. Please provide a screenshot of the entire screen.Submitting a website does not guarantee it will be unblocked. All submitted websites will be reviewed to ensure they follow our Board Guidelines.If you are a NEW EMPLOYEE, please reach out to Human Resources to get your email address. Contact HR If you are a current employee who needs an email NAME CHANGE, please reach out to Human Resources to get your email address adjusted. Contact HR If you need to adjust which email groups you are receiving (ex: phs-teachers) or have another issue, please let us know below.Please describe the issue(Required)If you need support with your district printer, please contact Image Source. Their contact information is on your printerPlease describe the issue(Required)OPRA This ticketing system does not support OPRAs. Please visit this website to submit an OPRA. If you have any questions about login information, contact your Site Admin Submit an OPRA Frontline (AESOP) This ticketing system does not support Frontline. Please contact Human Resources if you questions about Frontline. Contact HR VCOE Payroll (Escape) This ticketing system does not support Escape. Please contact Employee Portal if you questions about Escape. Contact Employee Portal Please describe the issue(Required)Please describe the issue(Required)Location: Room Number(Required) Please provide us with your Room Number Name(Required) First Last PhoneStudent ID Number(Required) Email :: Please provide us your student email ending with @oxnardunion.org(Required) Alternative Email :: Also provide us with an alternative email that is not your student email account. Parent Email(Required) Email :: Please provide us your district email ending in @oxnardunion.org(Required) Your School Site(Required)Adolfo CamarilloCondorChannel IslandsFrontierHuenemeOxnardOxnard Adult SchoolOxnard Middle CollegePacificaRancho CampanaRio MesaDistrict Office